Terms of use

1. Who we are

Farq by Hayatiq is provided by Hayatiq AI Solutions FZE, a UAE software company ("Hayatiq", "we", "us").

Hayatiq AI Solutions F.Z.E — Free Zone Establishment under Amiri Decree No. 8 of 2021, Reg. No. 56374 (30 July 2026), Free Zones Authority of Ajman, capital AED 100,000.

Contact: support@hayatiq.ai.

2. What Farq is, and what it is not

Farq runs automated checks on the VAT data you upload, before a return is submitted. It recomputes the VAT 201 box by box, compares it with your accounting software's own return report when you supply one, and lists review items with an estimated tax effect, the legal references to verify and suggested fix steps.

This report contains automated data checks generated by software from information you supplied. It is not tax advice, a review, an audit, an assurance engagement or an opinion, and it has not been signed by any individual. Findings are indicative and may include false positives; legal references are provided for your own verification. You (or your appointed accountant/tax agent) remain responsible for the accuracy of any VAT return filed with the Federal Tax Authority. Hayatiq AI Solutions FZE is not a registered tax agent and does not file returns or represent taxpayers before the FTA.

The checks are deterministic rules. Where automated classification is switched on, a language model only sorts ambiguous descriptions into categories; it never computes a VAT figure.

Legal references in the software are provided for your own verification and may change as the law changes. Each run records the rule-table version it used.

3. Your account and your workspace

• Give accurate details when you sign up and keep them up to date.
• Keep access to your email inbox and your authenticator app secure. Anyone who can read your sign-in codes can sign in as you.
• Members of an accounting firm workspace must set up two-step sign-in before they can see client data.
• The owner of a workspace decides who joins it and with which role, and is responsible for what members do in it.
• You must be authorised to accept these terms for the organisation named in the workspace.

4. Your data and your clients' data

You keep all rights in the files and data you upload and in the reports produced from them.

Before you upload data about another business or about individuals (for example a client's ledger, which names its customers and suppliers), you confirm that you are allowed to share it with us for these checks, and that any notice or consent the law requires has been given.

We use that data only to provide the software to you, as described in section 13 and in the Privacy notice. We do not sell it and we do not use your clients' data to train language models.

5. Acceptable use

You agree not to:

• upload data you have no right to share, or anything unlawful or malicious;
• try to reach another workspace's data, test or bypass our security controls without our written permission, or overload the service;
• copy, resell or reverse engineer the software or its rule library, except where the law allows it;
• present a report from the software as work signed or carried out by Hayatiq or by any individual.

6. Reports, sign-off and sharing

Reports are prepared by the software for your own review. A firm's reviewer may add their own sign-off; Hayatiq never signs a report.

Reports are not prepared for anyone else to rely on. If you share a report or a share link, you are responsible for who receives it, and the disclaimer in section 2 goes with it.

Share links expire and can be revoked by your workspace at any time.

7. Trials, pilots and fees

During a free trial or a pilot, the software is provided on the terms agreed with you in writing, or free of charge if nothing else was agreed.

Paid plans are charged at the prices shown when you subscribe. Where card payments are offered, they are handled by our payment provider as merchant of record, under its own terms.

We will tell you at least 30 days before a price change applies to your plan.

8. Availability and changes to the software

We work to keep the software available and secure, but we do not promise that it will be uninterrupted. We may carry out maintenance, and we will try to do so outside the busy days before the 28th of each month.

We improve the software and its rules over time. We may change or remove features; if a change removes something you pay for, you may end your plan and we will refund the unused part of any prepaid fee.

9. Our software

The software, the rule library, the templates and the documentation belong to Hayatiq. We give you a non-exclusive, non-transferable right to use them for your own work and your clients' work while your workspace is active.

If you send us suggestions, we may use them without any obligation to you.

10. Confidentiality

Each of us keeps the other's confidential information private and uses it only for the purpose of these terms. This does not cover information that is public, already known, independently developed, or that must be disclosed by law (in which case the other party is told where the law allows it).

11. Responsibility and limits

You remain responsible for your VAT returns, for the decisions you take on each review item and for anything you submit to the Federal Tax Authority.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or for any tax, penalty or interest that relates to a return, whether or not the software raised a review item about it.

To the extent the law allows, our total liability under these terms in any 12 months is limited to the fees you paid for Farq in the 12 months before the event that gave rise to the claim, or AED 500 if you paid nothing.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

12. Suspending and ending

You may stop using the software at any time. A workspace owner can export the workspace's data and ask for the workspace to be deleted from the settings.

We may suspend access to protect the service or other users, or if you seriously break these terms, and we will tell you why unless the law or security prevents it. We may end these terms with 30 days' notice, and at once for a serious breach.

When a workspace is deleted, its data is deleted as the Privacy notice describes. Sections 4, 9, 10, 11, 13 and 14 continue to apply until the data is deleted.

13. Data processing terms

This section applies when you upload personal data about other people (for example names in your clients' customer and supplier listings). For that data you, or your client, decide why it is processed (you are the controller) and Hayatiq processes it on your behalf (we are the processor), under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and any other law that applies.

Hayatiq will:

• process the data only to provide the software and on your documented instructions, which are these terms and your use of the software's settings;
• make sure that people with access to the data are bound by confidentiality;
• protect it with the measures described in the Privacy notice, including encryption in transit and at rest, isolation of each workspace, two-step sign-in for firm members, and an activity log of actions;
• use only the sub-processors listed in the Privacy notice, give you at least 14 days' notice by email before adding or replacing one, and let you end your plan with a refund of any prepaid fee if you object on reasonable grounds;
• tell you without undue delay, and in any case within 72 hours of becoming aware of it, of a personal data breach that affects your data, with the information you need to meet your own obligations;
• help you, taking into account the information available to us, to answer requests from individuals and to carry out any data protection impact assessment;
• delete the data, or return it through the workspace export, when your workspace is deleted or these terms end, except where the law requires us to keep it;
• give you the information reasonably needed to show that these obligations are met, and answer your written questions about them.

The data is stored in the European Union (Frankfurt, Germany). By uploading it you instruct us to transfer it there and to the sub-processors listed in the Privacy notice, for the purposes described there.

14. Law and disputes

These terms are governed by the laws of the Emirate of Ajman and the federal laws of the United Arab Emirates as applied there. The courts of Ajman have jurisdiction over any dispute, unless we agree another forum in writing.

Before going to court, each of us will first try to resolve the matter by talking to the other in good faith for at least 30 days.

15. Changes to these terms

If we change these terms in a way that matters, we will tell workspace owners by email at least 30 days before the change applies. If you do not agree, you may stop using the software before that date; if you keep using it after that date, the new version applies.

Questions about these terms: support@hayatiq.ai.